Frequently Asked Questions

You'll need to register your details with us before you buy, including your card details, so we know where to send the package to and we can check you're over 18. Please note that if you are fortunate enough to look under 25 then our delivery drivers are entitled to ask you for photographic proof of age ID.

By registering with us you are confirming that you understand and adhere to our terms and conditions. We will not pass your details on to any third party (apart from courier companies in order for them to deliver your items).

If you are likely to be out when our courier calls then we are happy leave the shipment in a nominated place although we won't accept any liability for loss/damage as a result. Our couriers will attempt delivery at least twice before returning any goods - if you cannot be contacted we will then charge you to re-deliver after these attempts. We are happy to leave your order with a neighbour so long as they are over the age of 18. To arrange this simply send us an email quoting your reference number and alternative delivery address and we will pass the info along to our driver.

We do not currently ship outside of mainland UK.

No. We are solely focused on supplying wonderful Ales, Ciders, Wines & Spirits to the great British Public in the convenience of their own home.

We rely on feedback from our customers in order to grow and improve our services. Please make use of the interactive elements of the site (Comments, Ratings, Twitter, Facebook) to tell us what we are doing well or what you would like to see more of. Alternatively, feel free to get in touch via email to enquiries@thealeroom.co.uk with any comments or product requests and we will respond to you as soon as possible.

We are extremely keen to bring new products and flavours to our customers. If you have a new bottled product then please get in touch - enquiries@thealeroom.co.uk - to discuss marketing possibilities through our website.